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Karthik Suresh (@ksuresh) · 10/2020 · Tröts: 83 · Folger: 63
Di 30.04.2024 22:05
How Not To Mismanage Your Customers
Tuesday, 8.48pm Sheffield, U.K. The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. – Tom Peters Here are three things to remember: Marketing is the art of creating a conversation. Sales is the art of creating a customer. Business is the art of creating value. I'm at the section of John Seddon's book 'Freedom from command and control' where he talks about customers.
http://karthik-suresh.com/2024/04/30/how-not-to-mismanage-your-customers/
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